Skip to main content


The site (hereinafter referred to as "Website") is edited and published by Sonia Lacroix SARL (hereinafter referred to as "AALTAS"). Please refer to our Legal Notice for more information about our company, as well as the other terms and conditions governing access to our Website:

By using our Website, you signify your consent and agreement to all of these terms and conditions. If you do not agree to these terms, you are not permitted to continue using the Website and our services.

When you order our products by email or through our Website, you acknowledge being 18 years old or older. You must also read and accept the present Conditions of Sale (hereinafter referred to as "CoS"), which will govern the terms and conditions of all orders of our products.


The description of the Products on our Website is approximate only and images of Products are for illustrative purposes only. Whilst we make every effort to be as accurate as possible on our site in the description of the Products (including, without limitation, the size, weight, capacities and dimensions of the Products) and to display colors accurately, any description is approximate only and we cannot guarantee that the colors displayed on our Website accurately reflect the color of the Products.

The packaging of the Products may also vary from that shown in the images on our Website.

All Products shown on our Website are subject to availability. We will inform you by e-mail as soon as possible if the Product you have ordered is not available. If the Product you ordered is not available, we will not process your order.


Any order must be preceded by the validation, by the Client, of these CoS to be definitively validated by AALTAS.

AALTAS’s products are presented on a Product Sheet on which the Client has the opportunity, before finalizing his/her order, to verify the selling price, shipping costs based on the delivery address entered, as well as the description of the product.

To place an order, you must add the selected products to your shopping cart. The cart summarizes the products selected, as well as their prices. You may at any time change or remove the products added in your cart before validating the order.

To place an order, you must follow the following steps:

1. Adding the product to the cart, a pop-up page opens, you must click on “Proceed to checkout” to access the next step;
2. Review order: you can view, check your cart, possibility to change the quantities or delete a product and indication of the total of the order, you must click on “process checkout” to access the next step;
3. Billing and delivery: You must complete the form to add your billing and shipping information and create an account. Verification of the information, possibility to add an invoicing address different from the delivery address. You must click on “Confirm” to go to the next step;
4. Payment: Summary of the order (which cannot be modified anymore), you must choose the delivery and payment method. You must click on “Pay” to proceed with the payment. You are then redirected to the secure page of the payment service you choose to pay the order;
5. Order Confirmation: Page confirming your order and payment.

All prices for the Products, applicable taxes and other charges are in local currency, unless otherwise stated.  We reserve the right to adjust prices as we may determine in our sole discretion, at any time and without notice.

All the Products offered for sale are subject to availability, and we reserve the right to impose quantity limits on any order, to reject all or part of an order, to discontinue offering certain Products and to substitute products without prior notice.

Once the payment is made, the Client will receive an e-mail highlighting the essential information of the latter, mentioning the delivery information, as an indication.

If for any reason beyond its control, AALTAS cannot proceed with the delivery of the ordered product, it undertakes to send an informational e-mail to the Client to inform him/her of the follow-up and the processing of the order.

AALTAS retains ownership of the delivered products until full payment of the invoices and reserves the right to suspend delivery in the event of late payment and this until full settlement of the account.

AALTAS reserves the right to refuse any order for legitimate reasons, and in particular, without this list being exhaustive, in cases where the quantities ordered are abnormally high or unusual for a single Client, in case of fraud or attempted fraud and in case of payment incident. 


      3.1 The Client may exercise his or her right of withdrawal, without having to give reasons, for a period of fourteen (14) clear days from the date the Client receives the Product.

      It is specified that the day on which the contract is concluded is not counted in the fourteen (14) day period mentioned above. This period starts at the beginning of the first hour of the first day and ends at the end of the last hour of the last day of the period. If this period expires on a Saturday, Sunday or public holiday, it shall be extended to the next business day.

      3.2 To exercise the right of withdrawal, the Client must notify AALTAS:

      • His decision to exercise his right of withdrawal from the sales contract concluded with AALTAS by means of an unambiguous statement (for example, by post to the address given in point 3.3 below or by e-mail to the address hello (at) facilitate the exercise of its right of withdrawal, a form is also available in Enclosure 1 of these general conditions of sale. This form may be used by the Client and returned by e-mail to the above address or by post to the address given in point 3.3 below. An acknowledgement of receipt will then be sent to the Client by AALTAS;
      • This declaration must mention the Clients’ first and last name, his postal address and, when available, his telephone number and e-mail address, as well as his order number.

      3.3 The Client shall then return the Product subject to the right of withdrawal to AALTAS without undue delay and at the latest within fourteen (14) clear days following the communication of his decision to withdraw, to the following address:

      Sonia Lacroix SARL
      Rue des Maraîchers 36
      1205 Geneva - Switzerland

      3.4 Subject to the above, AALTAS will reimburse the Client, by the same method as that used for payment, the price of the returned products and the invoiced shipping costs (on the basis of standard shipping costs), if they have already been paid by the Client, and this within fourteen (14) days following the date of the effective return of the Products or following the receipt of the proof of shipment of the Products by the Client, it being specified that the date retained is the one of the aforementioned fact which occurs first.

      The costs of reshipment shall be borne by the Client.

      If the right of withdrawal is not exercised within fourteen (14) days following receipt of the Products by the Client, the sale is considered final.

      3.5 The Client is informed that, he/she may be held liable in case of depreciation of the Products resulting from handling other than that necessary to appreciate the nature, characteristics, and proper functioning of these Products. This use must consist of handling similar to that which the Client would be allowed to carry out in a store.

        4. PRICE

          The Prices displayed on the AALTAS Website are those in effect on the day of the order by the Client.

          The Prices are mentioned on the Website in Swiss Francs (CHF), Euros (EUR), Pound Sterling (GBP), US Dollars (USD), Yens (JPY). Prices include Swiss VAT but excluded any customs duties and other taxes.

          Certain countries outside Switzerland may be subject to additional charges (duties, taxes) upon reception depending upon the legislation of their country. 

          For any delivery to an address outside Switzerland, the Client will be invoiced the product price excluding tax and VAT, by AALTAS. In this case, the Client will be responsible for paying the VAT due to the tax authorities at his/her delivery address, and the additional charges.

            5. PAYMENT

              Invoices issued by AALTAS are payable in full.

              Payment can be made by: 

              • Credit cards
              • PayPal

              In case of exercise of the Client’s right of withdrawal under the conditions mentioned above, AALTAS will credit the credit card of the Client in return.

                6. DELIVERY AND BILLING

                  We deliver the Products worldwide using carriers such as Fedex or local post offices (hereinafter referred to as the “Carrier”). We inform you by e-mail once the Products are picked up for shipment by the Carrier. We will send you a tracking number by e-mail as well.

                  Your signature will be requested by the Carrier to ensure safe delivery.

                    6.1 Delivery and billing address

                      The Products are delivered by AALTAS to the address indicated by the Client when ordering.

                        6.2 Shipping costs

                          Transport costs are covered by us.

                          In the event of delivery outside Switzerland, the Client remains responsible, as an importer, for the payment of all customs duties, taxes or other charges imposed on arrival of the Product at the delivery address mentioned in the order.

                          AALTAS cannot be required to check and inform each Client about the customs duties or taxes applicable for each delivery destination.

                            6.3 Delivery time

                              The delivery times indicated by AALTAS, in the order, are as accurate as possible.

                              In case of delay in delivery, AALTAS will inform the Customer by e-mail.

                              When the Product ordered is not delivered by AALTAS on the delivery date indicated at the time of the order, or, failing that, at the latest thirty (30) days after the conclusion of the sales contract between the Client and AALTAS, the Client may, after having enjoined AALTAS by registered letter with acknowledgement of receipt or by a written document on another durable medium without success to perform his obligation to deliver within a reasonable additional period, cancel the sales contract by registered letter with acknowledgement of receipt or by a written document on another durable medium.

                                6.4 Product Verification

                                  At the time of receipt of his/her order, the Client is required to check the condition of the packaging of the goods and report on the delivery note all visible damage due to transport.

                                  Any incident concerning the delivery (damage, missing product compared to the delivery note, damaged parcel, broken products) will be imperatively reported to AALTAS within 24 hours maximum, to the following address: hello (at) or via the “contact us” section of the Website.

                                    7. MAINTENANCE AND AFTER-SALES SERVICE

                                      Routine maintenance and cleaning of the products is the responsibility of the Client.

                                      Due to the technical nature of the products, and for safety reasons, repairs shall only be carried out by the AALTAS after-sales service in accordance with the specific conditions of each product.

                                      Consequently, AALTAS will be released from any liability in case of modification, repair, addition and/or replacement of spare parts on the product by any other party other than AALATS after-sales service.

                                        8. GUARANTEES AND RESPONSIBILITIES
                                            8.1 Warranty period

                                              AALTAS pays particular attention to the quality of its products, which benefit, from the day of delivery to the Client, from a warranty of 2 years for its products.

                                                8.2 Repairs outside guarantees

                                                  In case of a repair request for a product whose warranty has expired, AALTAS will offer a quote to the Client.

                                                    8.3 Force majeur

                                                      AALTAS cannot be held liable for breach of its contractual obligations due to a fortuitous event or a case of force majeure.

                                                      Similarly, AALTAS cannot be held liable for delay due to a product being out of stock at one of its suppliers.

                                                        9. INDIVISIBILITY

                                                          If any provision or part of the provisions of these CoS should be deemed illegal, void or unenforceable, such provision or partial provision shall be deemed not to form part of these CoS.

                                                          The legality, validity or enforceability of the other provisions of these  Conditions of Sale will not be affected, unless the law in force requires the opposite.

                                                          These CoS (together with the above-mentioned conditions and related policies) constitute the entire agreement between AALTAS and the Client with respect to the ordering of products, and cancel and replace any agreement, drafts, covenant or other agreement of any kind entered into by the parties, whether verbal or written, with respect to that object.

                                                            10. DATA PROTECTION AND COOKIES

                                                              In terms of data protection, the Client must refer to and comply with AALTAS’s Privacy Policy and Cookie Policy.

                                                                11. APPLICABLE LAW AND JURISDICTION

                                                                  The CoS are governed by Swiss law, without regard to the principles of conflict of laws.

                                                                  In the event of a dispute concerning the interpretation, execution or termination of the CoS, we encourage you as a matter of priority to contact us in an attempt to resolve the dispute amicably.

                                                                  AALTAS hereby notifies the Client that there are alternative dispute settlement options such as mediation. EU’s Customers might for example contact the platform of amicable solution to the dispute of the European Commission available at .

                                                                  If the dispute cannot be settled amicably, you agree with us to bring the dispute before the Courts of the Canton of Geneva (SWITZERLAND), subject to recourse to the Federal Court.

                                                                  The terms of this article do not deprive consumers of their right to take legal action, or to defense in the event of legal action, in their country of residence or domicile, or of their right to consumer protection measures as set out in the legislation applicable in their country of residence.

                                                                    12. CONTACT

                                                                      If you have any questions about these Conditions of Sale, please do not hesitate to contact us at hello (at)

                                                                        13. MODIFICATIONS

                                                                           AALTAS reserves the right to make changes, revisions, corrections and/or improvements to the content of the Website, including all the conditions governing the Website, as well as these CoS, at any time without notice, but does not take responsibility for them.

                                                                          You agree to all revisions of the Terms and Conditions and CoS and we invite you to periodically visit this page and related pages to review the Terms and Conditions and CoS that apply to your orders.


                                                                           Last update: June 2021



                                                                          Enclosure 1 : MODEL OF WITHDRAWAL FORM

                                                                          Complete and return this form only if you wish to withdraw from the contract

                                                                          To :

                                                                          Sonia Lacroix SARL
                                                                          Rue des Maraîchers 36
                                                                          1205 Geneva - Switzerland

                                                                          Or by e-mail hello (at)


                                                                          I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following products (*),

                                                                            • Ordered on (*)/received on (*)
                                                                            • Name of consumer(s)
                                                                            • Address of consumer(s)
                                                                            • Signature of consumer(s) (only if this form is notified on paper)

                                                                              (*) Delete as appropriate.

                                                                              Your Cart

                                                                              Your cart is currently empty.
                                                                              Click here to continue shopping.
                                                                              Thanks for contacting us! We'll get back to you as soon as possible. Thanks for subscribing Thanks! We will notify you when it becomes available! The max number of items have already been added There is only one item left to add to the cart There are only [num_items] items left to add to the cart